Every customer expects a level of customer service – smile, be greeted, questions answered, parting Thank You. But to win and keep customers, you need to exceed those basic service expectations. In this session, we present the 10 principals of exceeding customer expectations.
Presenter: Stephen Koranda, CDME, CTA, is a 20-plus year marketing professional.
Koranda is Principal and Sr. Consultant for Back To You Marketing, a marketing agency and tourism consultancy firm based in Norman, Oklahoma, that counsels small businesses on their marketing initiatives to grow their business. Koranda speaks regularly on marketing, sales, social media, email marketing, and customer service. Koranda is the Authorized Local Expert for Constant Contact, the email service provider and marketing toolkit.
Lunch will be provided.
This workshop is provided Green Country Technology, Okmulgee Chamber of Commerce, Okmulgee Main Street, and REI Women’s Business Center.
You will be directed to PayPal to pay for registration. Refunds are not available for training workshops hosted in person or online. If you, or your designee, do not attend the workshop you signed up for, the fee is non-refundable. If a workshop is postponed or rescheduled, you will be notified by email about the opportunity to move your registration to the newly scheduled date.
Funded in part through a cooperative agreement with the U.S. Small Business Administration. WBC programs and services are provided on a nondiscriminatory basis. Reasonable accommodations for persons with disabilities and language assistance services for clients with limited English proficiency will be provided if requested at least two weeks in advance. Contact Lori Smith, WBC Assistant at PO Box 1335, Durant, OK 74702 or call 800-658-2823.