Event Details

Customer Service - Lunch & Learn

REI Oklahoma Conference Center
2912 Enterprise Blvd.
Durant, OK
74701
USA
Map and Directions

Date/Time:

August 13th, 2019
Start Time: 11:30 am
End Time: 1:00 pm

RESCHEDULED

 

Every customer expects a level of customer service – smile, be greeted, questions answered, parting that you. But, to win and keep customers, you need to exceed those basic service expectations. In this workshop, we present the 10 principals of exceeding customer expectations.

Presenter: Stephen Koranda, CDME, CTA, is a 20-plus year marketing professional.

Koranda is Principal and Sr. Consultant for Back To You Marketing, a marketing agency and tourism consultancy firm based in Norman, Oklahoma, that counsels small businesses on their marketing initiatives to grow their business. Koranda speaks regularly on marketing, sales, social media, email marketing, and customer service. Koranda is the Authorized Local Expert for Constant Contact, the email service provider and marketing toolkit.

Partners: Durant Chamber of Commerce, Durant Main Street, OSBDC, Choctaw Nation, and REI Women's Business Center.

You will be redirected to PayPal to pay for registration. Fee is non-refundable. If you cannot attend, your registration may be able to be transferred to another workshop.

Funded in part through a cooperative agreement with the U.S. Small Business Administration. WBC and PRIME programs and services are provided on a nondiscriminatory basis. Reasonable accommodations for persons with disabilities and language assistance services for clients with limited English proficiency will be provided if requested at least two weeks in advance. Contact Lori Smith, WBC Assistant at PO Box 1335, Durant, OK 74702 or call 800-658-2823.

We are sorry, but registration for this event is now closed.

Please contact us if you would like to know if spaces are still available or to be added to a waiting list.