Marketing plans, websites, sales campaigns, presentations, and customer service processes are just a few of the many activities needed to grow your business and engage your customers in positive ways.
The mark of any successful business is how it engages with its customers. Without a plan to manage this experience, customers can easily become dissatisfied and take their business elsewhere. Discover how getting customer engagement right can help your business grow.
Bucky Dodd, the University of Central Oklahoma’s Chief Learning Innovation Officer and Director of the Institute for Learning Environment Design will join us to help you create a roadmap to successful customer engagement.
Rob Reynold, from the TEL Library, will also explain how the LEM methodology has been used to create a stackable organization, allowing him to engage students, while maintaining a lean business operation https://streaming.uco.edu/media/TEL+Library+-+No+Music/1_as7jgfsp
Presenter: Bucky Dodd, Ph.D. is the Chief Learning Innovation Officer and Director of the Institute for Learning Environment Design at the University of Central Oklahoma. Dr. Dodd is an innovator, master teacher, and visionary of the future of education. He holds a Ph.D. in Education from Oklahoma State University and graduate and undergraduate degrees in Adult Education and Corporate Communications and maintains an active research and development agenda in these areas. As a prolific writer, teacher, and speaker on the future of education, his research focuses on visualization, innovation, and the design of learning environments. Dr. Dodd is the creator of Learning Environment Modeling™, an award-winning visualization system for the design and evaluation of learning experiences, and has been recognized internationally for his research and design expertise. He has a proven record of leading innovation initiatives in corporate, government, and education organizations and is consistently sought out as a thought leader on the future of learning.
Dr. Dodd serves as chair of the State of Oklahoma’s Council for Online Learning Excellence. He is an alumni of the Online Learning Consortium Institute for Emerging Leadership in Online Learning and EDUCAUSE Breakthrough Model Academy. Among the numerous recognitions he has been honored to receive are an Online Learning Consortium Effective Practice Award, a program for which he currently serves as a reviewer, and the 2017 Bruce N. Chaloux Scholarship for Early Career Excellence. Dr. Dodd has also been acknowledged by the Western Interstate Commission for Higher Education Cooperative for Education Technologies as the 2017 Sally M. Johnstone awardee, given to professionals who have made an outsized contribution to the technology-enhanced teaching and learning community. Recognition for accomplishments in business leadership include selection as a recipient of the Edmond Sun Business Times 2017 20 under 40 award. Dr. Dodd has also been instrumental in leading teams to achieve numerous organizational recognitions, including a 2015 Brightspace Excellence Award, the 2016 Journal Record Innovator of the Year Award, a 2017 United States Distance Learning Association 21st Century Award for Best Practices in Distance Learning, and a 2017 United States Distance Learning Association award for Innovation.
Partners: Moore Norman Business Development Center and REI Women’s Business Center
You will be redirected to PayPal to pay for registration. Fee is non-refundable. If you cannot attend, your registration may be able to be transferred to another workshop.
Funded in part through a cooperative agreement with the U. S. Small Business Administration, WBC’s, SBA 7j, and PRIME programs and services are provided on a nondiscriminatory basis. Reasonable accommodations for persons with disabilities and language assistance services for clients with limited English proficiency will be provided if requested at least two weeks in advance. Contact Lori Smith, WBC Assistant or Cassidy Gilmore, PRIME Coordinator at P.O. Box 1335, Durant, OK 74702 or call 800-658-2823.